What is your turnaround time?

We usually send your media “next business morning.” So if you order on Tuesday, you will receive things by Wednesday AM. In busy periods, we may get your photos and media to you later that afternoon. Projects that have more involved video or graphics will take longer. Print Brochures will be delivered within the week after you have approved the digital draft.

Where is Spotlight Media Located?

We are based in Chilliwack, BC and serve Realtors everywhere between Hope to Langley. For work outside of this area, please contact us.

How do I order?

Book online anytime here! That’s the quickest way to get your listing shot. You can also call/text us directly.

What do I need to get ready for the photoshoot?

To best showcase the home, it should be cleaned and tidied prior to our arrival. Check out our Listing Prep Checklist and feel free to pass it on to your clients.

What is the ideal amount of photos to post/how many should I purchase?

We couldn’t find specific data on this in the Fraser Valley. However, in a similar competitive and high priced market in North America, single detached homes sold fastest with 30-35 photos posted to the MLS. Our photo packages fall within this range, and we are always happy to get an extra shot or two for you. You can check out our Shot List here to see what we normally photograph in a home.

How do I receive my order?

We will send you an email with a direct link to your order. You can log in, pay your invoice, and view all your past orders in one spot.

There’s other Photographers and Media companies out there. Why choose Spotlight?

3 reasons:

1. We make this as hassle-free as possible. From our simple and clear pricing (no calculating square footage), to being pleasant and friendly with your clients, we take headaches away from you.

2. We give extras! Any package you order comes with free sky replacements on photos and our total marketing kit. What’s in the Marketing Kit? Social posts, a property website, slideshows of your photos, and a printable brochure.

3. We give personal-photographer service with large-company speed. A dedicated Photographer will make sure your specific needs are taken care of, while our team makes sure everything runs smoothly in the background.

What’s the difference between your packages?

Our packages are designed to scale with your listing needs:
    Realtor’s Essentials – Professional HDR photos, floor plan, and our Total Marketing Kit. Perfect for standard listings.
     Essentials + Video – Everything in Essentials plus a cinematic listing video.
   Premium Package – Our all-in-one marketing solution. Includes interior design–style photos, premium video with graphics and realtor intro, drone, virtual twilight, interactive floor plan, and more.
   Lot Only Package – Designed specifically for vacant land listings with drone photos, aerial highlight video, and lot outline graphics.

What is included in the Total Marketing Kit?

The Total Marketing Kit includes:

      A digital 4-page brochure
      A branded property website
      Social media posts
      Photo slideshow

It’s everything you need to promote your listing across platforms.

What’s the difference between a Listing Video and a Premium Video?

   Listing Video (60–120 sec): Clean, cinematic walkthrough showcasing the home with address and agent info at the end.

    Premium Video: Includes everything in the listing video PLUS optional realtor intro, added graphics, enhanced effects, and elevated editing for maximum impact.

What is the Short Reel Video?

A 30–45 second vertical or horizontal video perfect for Instagram Reels, Facebook, and TikTok.

Can I choose a vertical or horizontal format?

Yes! You can choose a reel (vertical) or standard horizontal format when ordering.

Will the drone footage be added to my video?

Yes. Aerial Video can be added to any order.

When is payment due?

Payment is due upon delivery unless otherwise arranged.

Do you charge GST?

Yes, GST is applied to your order.

Who owns the photos and videos?

Spotlight Media retains copyright. Agents receive a license to use the media for marketing the specific property. Our copyright licence explains it best:
“Hello, and thanks for ordering! We want to help you grow your business as much as we can. Therefore, please feel free to use this media for any advertising, marketing, or print (personal or commercial) for as long as you wish. We just ask that you do not resell anything; please contact us if you have an opportunity or would like to explore this option. Spotlight Media reserves the right to use any materials for their own marketing purposes.”

Why should I choose the Premium Package?

The Premium Package delivers maximum exposure and impact. With premium editing, drone, virtual twilight, interactive floor plan, and full marketing support, it positions your listing at the highest level possible.

How do professional photos and videos impact a listing?

Listings with professional media receive more online views, generate more showings, and stand out in competitive markets.

Can I upgrade my package after booking?

Yes! You can upgrade or add services before or after your shoot (before editing begins).

Do you do media projects other than Real Estate?

For sure. Small Business promotions and work especially! That’s not to say we are capable of doing all types of jobs (there are a lot of different niches in the media world). But get in touch with us and we will happily discuss whether or not we can deliver what you need.

Business Photography

What is included in the Business Promo Package?

The Business Promo Package includes:

20 professional photos of your business in action
1 highlight promo video
Social media-ready marketing materials

What are “Business In Action” photos?

These are natural, authentic photos capturing you and your team working, interacting with clients, and showcasing your services in real time. They help build trust and credibility online.

Do you help direct poses or scenes during a business shoot?

We guide you throughout the shoot to ensure everything looks polished and natural.

Airbnb & Short-Term Rentals

What’s included in the Airbnb Marketing Package?

30+ Airbnb-style professional photos
A short highlight video

Social Media & Branding

What is included in the Social Media Starter Kit?

This is a full brand transformation package and includes:

On-site filming!
3 pinned Instagram story covers (FAQ, Testimonials, Services)
3 video posts
RAW footage for future content
1 custom logo animation ending video
30+ professional business photos
5+ additional photo posts created from your shoot

Do I need an existing Instagram account?

No. We can help upgrade your current account or build one from scratch.

Will I receive the raw files?

Yes — RAW video clips are included in the Social Media Starter Kit so you can repurpose content later.

What’s included in the Headshot package?

5+ professionally lit headshots
Studio lighting setup
Perfect for realtors, entrepreneurs, and professionals

Can headshots be done at my office?

Yes. We bring professional lighting equipment on-site.

Floor Plans & 3D Services (Business + Development)

Do you create floor plans for commercial spaces?

Yes. We create floor plans for residential and commercial properties. Spaces over 4,000 sq ft may incur additional charges.

What is included in the 3D Virtual Tour?

Fully immersive 3D walkthrough
12 months of hosting included

Perfect for gyms, salons, offices, Airbnbs, and retail spaces.

What is a 3D Rendering Video?

A 1–3 minute visualization video showing what your completed project will look like based on current construction or plans. Includes a 3D floor plan.

Ideal for:

Pre-sale developments
Renovation previews
Investor presentations

What types of businesses do you serve?

We work with:

Realtors
Interior designers
Airbnb hosts
Restaurants
Retail stores
Contractors
Event organizers
Personal brands

If you need professional visuals, we can help.

Why choose Spotlight Media for business marketing?

We don’t just take photos — we create marketing assets designed to elevate your brand, build credibility, and drive engagement.

Do you help with content strategy?

We can provide help with messaging and basic guidelines. Especially within our Social Media Starter Kit, we guide positioning, messaging, and content direction.

Have another question?

Ask it here. We will get back to you ASAP!